We are here to help if you notice any discrepancies or errors on your bill. Here is what you can do:
- Review Your Billing Statement: Double-check the charges and ensure they match your subscription plan and any recent changes or fees, such as early termination or repair fees.
- Contact Our Customer Experience Team: If you believe there is an overcharge or billing error, reach out to us as soon as possible.
You can view or download your billing statement by following these steps:
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Log in to the Cinch website.
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Go to 'My Account'
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Select 'Active Subscriptions'
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Click 'View Billings' for the device you are paying for
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Click 'View Invoice'
Our team will review your billing details, investigate the issue, and provide you with a prompt response and resolution. If a refund is required after the investigation, it will be processed within 5-10 working days, depending on your financial institution.
Your trust is important to us, and we are committed to ensuring a smooth and accurate billing experience.