We understand how concerning it can be when your delivery status shows 'delivered' but you have not received your package. Rest assured, we are here to help and will work with you to resolve the issue promptly.
Actions You Can Take to Expedite the Resolution:
- Verify that the delivery address provided in your Cinch account is correct. You can do this by logging into your account, navigating to 'My Account', and reviewing your shipping information.
- Check around your property for common drop-off locations. If you live in an apartment or building with a reception desk or concierge, check if they accepted the package on your behalf. It is also helpful to ask household members or neighbors if they accepted the package for you.
If you have completed these steps and unable locate your package, please contact our Customer Experience Team immediately for assistance. We will investigate and escalate the issue to our Operations Team and keep you informed with regular updates until the matter is resolved.
You can reach us via our live chatbot available on our website for real-time support.
Your peace of mind is important to us, and we are committed to providing a seamless and reliable experience. Do not hesitate to reach out—we are here to support you every step of the way!