At this time, changes to your device selection—such as upgrading or downgrading—are not allowed during an active subscription.
However, if you would like to switch to a different device, you can choose to terminate your current subscription early and return your existing device. Please note that a $250 early termination fee will apply. Once the subscription is canceled and the device is returned in good condition, you can submit a new rental request for the device you prefer, subject to approval.
Key Return Guidelines:
- Back Up Your Data: Ensure that all data on the product is backed up. Cinch will not be liable for any data loss.
- Factory Reset: Ensure the device is reset to factory settings before returning it. Failure to do so will incur a $50 fee.
- Original Packaging: If the original packaging is not included, a $50 fee will be charged.
- Original Accessories: Charges for missing or damaged accessories will be based on current market retail prices.
- Device Condition: If the device is returned with damage, a diagnostic will be conducted. You will be notified of any required repairs and charged 10% of the repair cost.
- Water Damage: In cases of water damage, you will be responsible for the device’s retail value plus a 25% premium, minus the amount already paid.
- Secure Packaging: Ensure the device is sealed in secure packaging to prevent damage or loss during transit.