We understand that flexibility matters, and we want to ensure you have a smooth experience when your subscription comes to an end. Here are your options if you decide not to renew:
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Return the Device:
- You can schedule your return anytime within the last 30 days of your rental term.
- The return must be completed within 5 working days after your subscription term ends to avoid additional charges.
- If the return is completed after the 5-day window, your plan will automatically switch to a pay-as-you-go plan at the same monthly rate.
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Purchase the Device:
- Love your device? You can purchase it anytime after completing 1 month of your subscription.
- The purchase price includes a 25% premium on top of the retail price, minus the payments you have already made.
- The current purchase price is conveniently displayed in your account under Manage Subscription.
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Extend Your Rental:
- Not ready to say goodbye? You can extend your rental term or remain on a pay-as-you-go plan, giving you the flexibility to continue using your device for as long as you need.
Returning Your Device? Here’s How to Prepare:
- Back Up Your Data: Ensure that all data on the product is backed up. Cinch will not be liable for any data loss.
- Factory Reset: Ensure the device is reset to factory settings before returning it. Failure to do so will incur a $50 fee.
- Original Packaging: If the original packaging is not included, a $50 fee will be charged.
- Original Accessories: Charges for missing or damaged accessories will be based on current market retail prices.
- Device Condition: If the device is returned with damage, a diagnostic will be conducted. You will be notified of any required repairs and charged 10% of the repair cost.
- Water Damage: In cases of water damage, you will be responsible for the device’s retail value plus a 25% premium, minus the amount already paid.
- Secure Packaging: Ensure the device is sealed in secure packaging to prevent damage or loss during transit