Yes, it is important to keep the original box and all accessories throughout your subscription. The original packaging helps protect the device during transit and allows us to recirculate the device for future subscribers—giving them an as-good-as-new unboxing experience.
Accessories, including chargers, cables, and any other items provided with your device, are essential to maintaining its full functionality and value.
When returning your device, please use secure packaging or our brown box to ensure the device is properly sealed and protected from any damage or loss during transit.
Key Return Guidelines:
- Back Up Your Data: Ensure that all data on the product is backed up. Cinch will not be liable for any data loss.
- Factory Reset: Ensure the device is reset to factory settings before returning it. Failure to do so will incur a $50 fee.
- Original Packaging: If the original packaging is not included, a $50 fee will be charged.
- Original Accessories: Charges for missing or damaged accessories will be based on current market retail prices.
- Device Condition: If the device is returned with damage, a diagnostic will be conducted. You will be notified of any required repairs and charged 10% of the repair cost.
- Water Damage: In cases of water damage, you will be responsible for the device’s retail value plus a 25% premium, minus the amount already paid.
- Secure Packaging: Ensure the device is sealed in secure packaging to prevent damage or loss during transit.
We truly appreciate your effort in helping us maintain the best experience for all our subscribers!