The time needed to complete repairs depends on the complexity of the issue. Repairs typically take 7 to 10 working days, depending on the availability of parts from our authorised repair partner. While we aim to complete repairs before 7 working days, some cases may take longer to ensure your device is restored to full functionality.
Our Customer Experience team will keep you informed throughout the process and notify you as soon as your device is ready.
If you have any questions or need an update, please feel free to reach out to us, and we will be happy to assist you every step of the way.