If you miss a bundle payment, you’ll receive a reminder showing the total amount due for your bundle. Because the devices are linked, both devices may be temporarily restricted until payment is made.
Only one late fee applies to the bundle, not per device. Once the outstanding payment is settled, access to both devices will be restored.
Our dedicated collections team will be reaching out to you to discuss your overdue account. They will provide you with all the necessary details regarding the outstanding balance, payment options, and any available support to help you resolve this matter promptly. We are here to work with you and ensure a smooth resolution.
Alternatively you may email our collections team or drop our collections team a WhatsApp message. Please note that our Collections Team is only available during office hours from 9am - 6pm daily.