It depends on your tier. Cinch Max subscribers can request a device swap instead of waiting for the repair to be completed. A working device — the same model as the one being repaired, or better — will be delivered to you the next business day, islandwide.
The swap fee is S$125. This is a provisional fee — it replaces the repair fee for that service request while your device is being assessed. If your device is subsequently found to be beyond economic repair, a replacement fee (banded on your device's RRP) applies instead, and the S$125 swap fee is credited towards it.
Core and Cinch Plus subscribers do not have access to a swap or temporary device during the repair period — you will be updated throughout and notified when your device is ready to be returned.