Subscription Management
- Is the upfront payment refundable if I proceed with an early termination?
- Can I purchase the device?
- Can I reinstate my subscription if I cancel it and change my mind later?
- Are there any fees or penalties for terminating my subscription early?
- Can I transfer my subscription to someone else?
- Can I pause or suspend my subscription temporarily?
Device Care, Returns, and Coverage
- How much will I pay for a repair?
- How do I return my device at the end of my subscription?
- How long does it take to process a return?
- How do I prepare my device for return?
- Do I need to keep the device box and accessories?
- What should I do if my device is lost or stolen?
Managing Your Bundle Subscription
Mobile Device Management
What's Changing from 1 October
- What is changing about my Cinch subscription?
- Why is Cinch removing 90% damage cover from the base subscription?
- Why should I pay extra for something that used to be included?
- When does this change take effect?
- How will I be notified about these changes?
- Are there any other changes launching on 1 October?
If You're Already a Cinch Subscriber
Core Subscription: Damage and Repairs
- What happens if I damage my device and I'm on Core (no tier)?
- How much does a repair cost if I have no tier?
- What counts as accidental damage?
- Is liquid (water) damage covered?
- I damaged my device before 30 September — am I still covered under the old terms?
- What if I submit a damage report right before 30 September but the repair carries over?
Cinch Plus
- What is Cinch Plus?
- Is Cinch Plus opt-in or opt-out?
- Can I add Cinch Plus to my existing subscription?
- Can I add Cinch Plus after my device has already been damaged?
- Is there a waiting period after taking out Cinch Plus?
- How do I make a service request with Cinch Plus?