What you pay for a repair depends on your Cinch tier.
Repair fees by tier
| Tier | Repair fee |
|---|---|
| Core | 100% of the repair cost assessed by our authorised repair partner, plus a S$25 express logistics fee |
| Cinch Plus | Flat S$75 per approved service request (one per 12-month rolling window) |
| Cinch Max | Flat S$25 per approved service request (one per 6-month rolling window) |
If your device cannot be repaired
- Core and Cinch Plus: You will need to purchase the device at the buyout price shown in your Cinch account.
- Cinch Max: You are eligible for a replacement device. A replacement fee applies, banded on your device's RRP.
Express logistics fee (S$25)
The S$25 express logistics fee covers collection and return delivery. For Core subscribers, this is charged on top of the full repair cost. For Cinch Plus and Cinch Max subscribers, it is included as part of your tier entitlement.
Good to know
- All repairs must be done through Cinch's authorised repair partners. Third-party repairs are not eligible and will be treated as a buyout.
- From 1 October 2026, liquid (water) damage is treated as ordinary accidental damage for Cinch Plus and Cinch Max subscribers.
- Core subscribers remain responsible for the full repair cost regardless of damage type.
- Your exact repair cost is confirmed after your device is assessed by our authorised repair partner.
Full terms: cinch.sg/terms-and-conditions.