Yes, it is important to keep the original box and all accessories throughout your subscription. The original packaging helps protect the device during transit and allows us to recirculate the device for future subscribers—giving them an as-good-as-new unboxing experience.
Accessories, including chargers, cables, and any other items provided with your device, are essential to maintaining its full functionality and value.
When returning your device, please use secure packaging or our brown box to ensure the device is properly sealed and protected from any damage or loss during transit.
Key Return Guidelines:
- Back Up Your Data: Ensure that all data on the product is backed up. Cinch will not be liable for any data loss.
- Factory Reset: Ensure the device is reset to factory settings before returning it. Failure to do so will incur a S$50 resetting fee.
- Original Packaging: If the original packaging is not included, a S$50 fee will be charged.
- Original Accessories: Charges for missing or damaged accessories will be based on current market retail prices.
- Device Condition:
- Subscription before 1 October 2026: If the device is returned with damage, a diagnostic will be conducted. You will be notified of any required repairs and charged 10% of the repair cost.
- Subscription from 1 October 2026: Your repair fee depends on your service tier (Core, Cinch Plus, or Cinch Max). If the device is returned with damage, a diagnostic will be conducted and we'll confirm the applicable fee with you before any charge is made.
- Water Damage:
- Subscription before 1 October 2026: If water damage is detected on your device, it will be considered a buyout. This means you'll need to purchase the device. Your buyout price is based on factors such as the device's original value, how long you've been subscribed, and its current value and condition. We'll confirm the exact amount with you once the device has been inspected.
- Subscription from 1 October 2026: Any damage, including water or liquid damage, will be assessed through the same diagnostic process as any other reported damage. We'll let you know the outcome and any applicable fee once the assessment is complete.
- Secure Packaging: Ensure the device is sealed in secure packaging to prevent damage or loss during transit.
We truly appreciate your effort in helping us maintain the best experience for all our subscribers!