To make your return smooth and avoid extra charges, please follow these guidelines when preparing your device for return.
Key Return Guidelines:
- Back Up Your Data: Ensure that all data on the product is backed up. Cinch will not be liable for any data loss.
- Factory Reset: Ensure the device is reset to factory settings before returning it. Failure to do so will incur a S$50 resetting fee.
- Original Packaging: If the original packaging is not included, a S$50 fee will be charged.
- Original Accessories: Charges for missing or damaged accessories will be based on current market retail prices.
- Device Condition:
- Subscription before 1 October 2026: If the device is returned with damage, a diagnostic will be conducted. You will be notified of any required repairs and charged 10% of the repair cost.
- Subscription from 1 October 2026: Your repair fee depends on your service tier (Core, Cinch Plus, or Cinch Max). If the device is returned with damage, a diagnostic will be conducted and we'll confirm the applicable fee with you before any charge is made.
- Water Damage:
- Subscription before 1 October 2026: If water damage is detected on your device, it will be considered a buyout. This means you'll need to purchase the device. Your buyout price is based on factors such as the device's original value, how long you've been subscribed, and its current value and condition. We'll confirm the exact amount with you once the device has been inspected.
- Subscription from 1 October 2026: Any damage, including water or liquid damage, will be assessed through the same diagnostic process as any other reported damage. We'll let you know the outcome and any applicable fee once the assessment is complete.
- Secure Packaging: Ensure the device is sealed in secure packaging to prevent damage or loss during transit.
By following these guidelines, you help us recirculate the device in as-good-as-new condition for the next subscriber to enjoy.