We're sorry to hear this. Here's what to do:
- Report it to our CX team as soon as possible. Please have the following ready: a description of the device, and the date, time, and location of the incident.
- If the device was stolen, file a police report at the nearest Neighbourhood Police Post and share the report number with us.
- We will remotely lock your device to protect your data and prevent unauthorised access to your accounts.
Please note: Loss and theft are not included under any Cinch tier — Core, Cinch Plus, or Cinch Max. You remain responsible for the device's buyout value under your subscription agreement. Any outstanding subscription fees for the current period may also be due.
If you need help, please reach out to our team via Live Chat on our website.