We understand that losing your device or experiencing theft can be an overwhelming and stressful situation. Rest assured, we are here to support you every step of the way. Here’s what you need to do:
1. Report the Incident Promptly
You must notify our Customer Experience Team within 48 hours of the incident. Providing timely information allows us to assist you promptly and take appropriate action.
Please provide a detailed information that includes:
- A brief description of the incident and how the device was lost or stolen
- The date, time, and location of the incident
2. File a Police Report
You must file a police report at the relevant neighborhood police post in Singapore within 24 hours of the incident. A copy of the report will be required as part of the review process.
As a goodwill gesture, the total subscription payments you have made to date will be deducted from the market retail price of the device, plus an additional 25% premium.
However, if you choose not to file a police report, this deduction will not be applied, and you will be responsible for paying the full market retail price of the device, including the 25% premium. Please note that the rental fee for the current month will still be due.
3. Await Next Steps
Once your report has been received, our team will review the details and provide you with guidance on the next steps, including any necessary payments related to the loss or theft.
We remain dedicated to providing you with the necessary assistance throughout this process. We kindly encourage you to contact us at your earliest convenience for any further support. Our team is ready to guide you every step of the way.
You may reach us through the following channels:
- Live Chatbot: Available on our website for real-time assistance.
- Email: support@cinch.sg