If your device is damaged, here's what to do:
- Contact our CX team as soon as you discover the damage. Share photos or video of the issue.
- We will arrange express collection of your device.
- Our authorised repair partner will assess the damage.
- We will confirm the outcome and the S$75 repair fee before proceeding.
If the device can be repaired, we will return it to you once complete. If it cannot be repaired, the device will be assessed as beyond economic repair. Under Cinch Plus, the buyout price applies in this case — Cinch Plus does not include a device swap or replacement.
If you have end-of-term damage when returning your device, this counts as your service request — the S$75 repair fee applies rather than the full repair cost.
Loss and theft are not included.