1. Eligibility and Verification Requirements
We have certain criteria, such as age, residency, and credit checks, to ensure subscriptions are manageable. If these requirement are not met at this time, you can reapply when your circumstances align with our policies.
2. Missing or Incomplete Information
A successful order requires complete and accurate information. If additional documents like proof of income or address are needed, we will notify you via email. If you don’t provide these within 3 business days, the order may be declined.
3. Reaching Your Device Per Customer
For customers with an active subscription, reaching your device limit could result in an order decline. You can request a review after 4 months of making on-time payments to increase your limit.
4. Payment History
Your history of payments matters. Maintaining a consistent payment history helps us trust that your subscription payments will stay on track. If you’ve missed payments in the past, showing positive improvements over time will strengthen future applications.
Can I Reapply?
Yes, you can submit a new application! Each new order is reviewed separately.
Here’s how you can improve your chances:
- Double-Check Your Details: Make sure your information is accurate and any requested documents, such as your Notice of Assessment, are included.
- Choose a Device with a Lower Subscription Fee: If possible, consider selecting a more budget-friendly option.
- Request an Appeal: If your order was declined but you’ve recently found a new source of income, you can submit an appeal through Customer Support. We may ask for recent proof of income or your pay slip.
- Maintain a Positive Payment History: If missed payments might be the issue, focus on consistent, timely payments before reapplying.
What Happens to My Pending Payment?
When you place an order that has not been approved, your first payment will not be charged.