Upgrading or downgrading your device mid-subscription is not available. However, there are a few options depending on your situation.
Tier changes
Your damage waiver tier (Core, Cinch Plus, or Cinch Max) is selected at checkout and locked for the full contract term. No tier changes — upgrades, downgrades, or removals — can be made once your subscription is active.
Early device upgrade (Cinch Max only)
If you are on Cinch Max, you are entitled to an early device upgrade in the final 6 months of your contract. Contact our CX team to find out more about how this works and what devices are available.
Early termination
If you would like to switch to a different device before your contract ends, you can choose to terminate your subscription early and return your current device. An early termination fee of S$250 applies. Once your subscription is cancelled and the device is returned, you can apply for a new subscription on the device you prefer, subject to approval.
Return guidelines
- Back up your data: Ensure all data is backed up. Cinch is not liable for any data loss.
- Factory reset: Reset the device to factory settings before returning it. Failure to do so may incur a S$50 fee.
- Original packaging: Include original packaging where possible. If not included, a S$50 fee may apply.
- Original accessories: Charges for missing or damaged accessories are based on current market retail prices.
- Device condition: If the device is returned with damage, a diagnostic will be conducted and repair charges will apply at your tier rate.
- Secure packaging: Ensure the device is sealed securely to prevent damage or loss during transit.
If you need help, please reach out to our team via Live Chat on our website.