We understand that flexibility matters, and we want to ensure you have a smooth experience when your subscription comes to an end. Here are your options if you decide not to renew:
- Return the Device:
- You can schedule your return anytime within the last 27 days of your rental term.
- Before the last date of your subscription term, you must schedule a return with us to occur within 5 working days of the last day of your term.
- If the return is completed after the 5-day window, your plan will automatically switch to a pay-as-you-go plan at the same monthly rate.
- Purchase the Device:
- Love your device? You can purchase it anytime after completing 1 month of your subscription.
- Your buyout price is based on factors such as the device's original value, how long you've been subscribed, and the device's current value and condition.
- Your buyout price can change over time, so check My Account → My Subscriptions or the Cinch App for your latest price.
- Extend Your Rental:
- Not ready to say goodbye? You can extend your rental term or remain on a pay-as-you-go plan, giving you the flexibility to continue using your device for as long as you need.
Returning Your Device? Here’s How to Prepare:
- Back Up Your Data: Ensure that all data on the product is backed up. Cinch will not be liable for any data loss.
- Factory Reset: Ensure the device is reset to factory settings before returning it. Failure to do so will incur a S$50 resetting fee.
- Original Packaging: If the original packaging is not included, a S$50 fee will be charged.
- Original Accessories: Charges for missing or damaged accessories will be based on current market retail prices.
- Device Condition:
- Subscription before 1 October 2026: If the device is returned with damage, a diagnostic will be conducted. You will be notified of any required repairs and charged 10% of the repair cost.
- Subscription from 1 October 2026: Your repair fee depends on your service tier (Core, Cinch Plus, or Cinch Max). If the device is returned with damage, a diagnostic will be conducted and we'll confirm the applicable fee with you before any charge is made.
- Water Damage:
- Subscription before 1 October 2026: If water damage is detected on your device, it will be considered a buyout. This means you'll need to purchase the device. Your buyout price is based on factors such as the device's original value, how long you've been subscribed, and its current value and condition. We'll confirm the exact amount with you once the device has been inspected.
- Subscription from 1 October 2026: Any damage, including water or liquid damage, will be assessed through the same diagnostic process as any other reported damage. We'll let you know the outcome and any applicable fee once the assessment is complete.
- Secure Packaging: Ensure the device is sealed in secure packaging to prevent damage or loss during transit.