We understand that flexibility matters, and we want to ensure you have a smooth experience when your subscription comes to an end. Here are your options if you decide not to renew:
- Return the Device:
- You can schedule your return anytime within the last 30 days of your rental term.
- Before the last date of your subscription term, you must schedule a return with us to occur within 5 working days of the last day of your term.
- If the return is completed after the 5-day window, your plan will automatically switch to a pay-as-you-go plan at the same monthly rate.
- Purchase the Device:
- Love your device? You can purchase it anytime after completing 1 month of your subscription.
- The purchase price is calculated using a dynamic model that considers a range of factors. These may include your subscription history, account activity, and the status of the device over time. All payments you’ve made as part of your subscription will continue to count toward the final price.
- As a result, the purchase price may change, and we recommend checking your account to view the most up-to-date offer.
- Extend Your Rental:
- Not ready to say goodbye? You can extend your rental term or remain on a pay-as-you-go plan, giving you the flexibility to continue using your device for as long as you need.
Returning Your Device? Here’s How to Prepare:
- Back Up Your Data: Ensure that all data on the product is backed up. Cinch will not be liable for any data loss.
- Factory Reset: Ensure the device is reset to factory settings before returning it. Failure to do so will incur a S$50 fee.
- Original Packaging: If the original packaging is not included, a S$50 fee will be charged.
- Original Accessories: Charges for missing or damaged accessories will be based on current market retail prices.
- Device Condition: If the device is returned with damage, a diagnostic will be conducted. You will be notified of any required repairs and charged 10% of the repair cost.
- Water Damage: If water damage is detected on your device, it will be considered a buyout. This means you’ll need to purchase the device. The buyout price is calculated dynamically at the time of assessment, based on the device’s current value. Our team will inform you of the exact amount once the device has been inspected.
- Secure Packaging: Ensure the device is sealed in secure packaging to prevent damage or loss during transit