30 days before your subscription term nears its end, you have three flexible options to choose from:
- Extend Your Subscription: If you wish to keep using your device, your plan will automatically switch to a pay-as-you-go plan at the same monthly rate.
- Purchase Your Device: You can purchase your device anytime. The current purchase price, reflecting the payments you have already made, will be displayed on your account page.
- Go to 'Active Subscription' > Select 'Manage Subscription' > Click 'Buy' to view the purchase price > Click 'Submit' to complete the purchase.
- Return Your Device: If you decide to return your device, you will need to schedule your return within the last 30 days of your subscription term. The return must be completed within 5 working days after your term ends.
- Go to My Account > My Active Subscription > Select the device > Select 'Return'
If no action is taken before your term ends, your plan will automatically switch to a pay-as-you-go plan. But don’t worry—you can still return, purchase, or extend your rental at any time.
Key Return Guidelines:
- Back Up Your Data: Ensure that all data on the product is backed up. Cinch will not be liable for any data loss.
- Factory Reset: Ensure the device is reset to factory settings before returning it. Failure to do so will incur a $50 fee.
- Original Packaging: If the original packaging is not included, a $50 fee will be charged.
- Original Accessories: Charges for missing or damaged accessories will be based on current market retail prices.
- Device Condition: If the device is returned with damage, a diagnostic will be conducted. You will be notified of any required repairs and charged 10% of the repair cost.
- Water Damage: In cases of water damage, you will be responsible for the device’s retail value plus a 25% premium, minus the amount already paid.
- Secure Packaging: Ensure the device is sealed in secure packaging to prevent damage or loss during transit.