27 days before your subscription term nears its end, you have three flexible options to choose from:
- Extend Your Subscription: If you wish to keep using your device, you can extend your rental term or remain on a pay-as-you-go plan, giving you the flexibility to continue using your device for as long as you need.
Purchase the device: Your buyout price is always shown in your account. It generally goes down the longer you've been subscribed, and it can change over time.
- Go to 'My Subscriptions' and select the subscription you want to purchase.
- Click 'Purchase' and a popup will show the details and you can view the purchase price summary.
- To confirm your purchase, click on the 'Purchase' button. Note that this decision is final. Your default card will also be charged.
- Return Your Device: If you decide to return your device, you need to cancel your subscription within the last 27 days of your subscription term. Before the last date of your subscription term, you must schedule a return with us to occur within 5 working days of the last day of your term.
If no action is taken before your term ends, your plan will automatically switch to a pay-as-you-go plan. But don’t worry, you can still return, purchase, or extend your rental at any time.
Key Return Guidelines:
- Back Up Your Data: Ensure that all data on the product is backed up. Cinch will not be liable for any data loss.
- Factory Reset: Ensure the device is reset to factory settings before returning it. Failure to do so will incur a S$50 resetting fee.
- Original Packaging: If the original packaging is not included, a S$50 fee will be charged.
- Original Accessories: Charges for missing or damaged accessories will be based on current market retail prices.
- Device Condition:
- Subscription before 1 October 2026: If the device is returned with damage, a diagnostic will be conducted. You will be notified of any required repairs and charged 10% of the repair cost.
- Subscription from 1 October 2026: Your repair fee depends on your service tier (Core, Cinch Plus, or Cinch Max). If the device is returned with damage, a diagnostic will be conducted and we'll confirm the applicable fee with you before any charge is made.
- Water Damage:
- Subscription before 1 October 2026: If water damage is detected on your device, it will be considered a buyout. This means you'll need to purchase the device. Your buyout price is based on factors such as the device's original value, how long you've been subscribed, and its current value and condition. We'll confirm the exact amount with you once the device has been inspected.
- Subscription from 1 October 2026: Any damage, including water or liquid damage, will be assessed through the same diagnostic process as any other reported damage. We'll let you know the outcome and any applicable fee once the assessment is complete.
- Secure Packaging: Ensure the device is sealed in secure packaging to prevent damage or loss during transit.