Your subscription only starts on the day you received the device. The first payment is made when your order request has been confirmed. All subsequent subscription payments are made monthly from the date of the delivery of the product. You will only pay for the period you have the product.
Example based on a three month rental period:
- 15/02/2025 - placed order and order is confirmed. Your first payment is deducted on this day.
- 18/02/2025 - the device is delivered to you on. This sets your future payment dates.
Your subsequent payments are made on the 18th of each month afterwards:
- 18/3/2025 - second payment
- 18/4/2025 - third payment
Ending Your Subscription:
- Before Your Subscription Ends: You need to cancel your subscription within the last 30 days of your subscription term. Before the last date of your subscription term, you must schedule a return with us to occur within 5 working days of the last day of your term.
- You will be charged pay-as-you-go in the following month should you choose to return the device later than the 5 day return window.
- Your subscription will officially end once the device has been returned, inspected, and any applicable fees have been settled.
Example:
- Delivery Date: 01 January 2025
- Rental Term: 12 months
- Subscription End Date: 31 December 2025
Return Details:
- You can schedule your return anytime from 01 December 2025 to 31 December 2025.
- The return must occur within 5 working days after your term ends (by 05 January 2026).
- If the device is returned after 05 January 2026, you will be charged for January 2026 on a pay-as-you-go basis.
Key Return Guidelines:
- Back Up Your Data: Ensure that all data on the product is backed up. Cinch will not be liable for any data loss.
- Factory Reset: Ensure the device is reset to factory settings before returning it. Failure to do so will incur a S$50 resetting fee.
- Original Packaging: If the original packaging is not included, a S$50 fee will be charged.
- Original Accessories: Charges for missing or damaged accessories will be based on current market retail prices.
- Device Condition: If the device is returned with damage, a diagnostic will be conducted. You will be notified of any required repairs and charged 10% of the repair cost.
- Water Damage: If water damage is detected on your device, it will be considered a buyout. This means you’ll need to purchase the device. The buyout price is calculated dynamically at the time of assessment, based on the device’s current value. Our team will inform you of the exact amount once the device has been inspected.
- Secure Packaging: Ensure the device is sealed in secure packaging to prevent damage or loss during transit.