We’re sorry your order hasn’t reached you yet. Delivery delays can happen for a few reasons:
Delivery in progress – Your package may still be on the way and is expected to arrive within the delivery timeframe.
Courier delays – Sometimes carriers experience unexpected delays due to high volume, weather, or operational issues.
Address issues – The delivery address may be incomplete or inaccurate, which can slow things down.
Missed delivery attempt – If no one was available to receive the package, the courier will usually try again.
What you can do:
Open your tracking link from the dispatch email we sent you previously to check the latest status.
- Check your order status anytime using our self-service tracking page, no login needed. Just click and insert your order number there: https://cinch.sg/track. The page will show you your current order status, where your device is, and what to expect next. You can also bookmark it to check back anytime.
Look around your delivery location or ask a neighbor/reception if they accepted it.
If it still hasn’t arrived after the time frame, contact our Customer Experience team via our website’s Live Chat — we’ll investigate and make sure your order reaches you.
Your satisfaction is our priority, and we’ll work with you until your order is safely in your hands.