We understand that unexpected plans or commitments, such as work schedules or travel, may affect your availability to receive your order. If you know you will be unavailable, please reach out to our Customer Experience team to update your delivery address or postpone your delivery date. We will try to intercept or re-route the delivery if it is already out for delivery. If your order has not yet been dispatched, we will update your delivery request accordingly.
Our delivery partner will attempt delivery up to three times. If the package remains undelivered after three attempts, it will be returned to our warehouse. Once we receive the package, our team will reach out to you to schedule a new delivery date.
Important Note:
For changes to your delivery address, we may require proof of address, such as a recent utility bill or official identification, to verify the updated information.