We sincerely apologize for any inconvenience this may have caused. If you received a device different from what you ordered, rest assured, we will resolve this for you as quickly as possible. Please follow these steps:
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Verify the discrepancy
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Compare the device model, color, and specifications with your order confirmation.
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Take clear photos of the device, packaging, serial number, and any labels.
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Keep the package intact
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Do not use the device.
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Ensure the device, original packaging and all accessories remain in the same condition you received them.
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Contact our Customer Experience Team
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Reach out via our live chatbot on the website for real-time support.
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Provide:
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Your order number
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Description of the device you received vs. what you ordered
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Delivery date and time
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Photos of the device, packaging, and serial numbers/labels
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Once we receive your report, our team will review it and guide you through the next steps, including returning the incorrect device and dispatching the correct one promptly.
Your satisfaction is our priority, and we’re committed to making this process as seamless and stress-free as possible. Please do not hesitate to contact us, we are here to support you every step of the way!