We sincerely apologize for any inconvenience this may have caused. If you received a device different from what you ordered, rest assured, we will resolve this for you as quickly as possible. Here is how you can resolve the issue:
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Verify the Discrepancy:
- Check the device model, color, and specifications against your order confirmation email.
- Take clear photos of the device, including the packaging, serial number, and any labels.
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Keep the Package Intact:
- Ensure the device, original packaging, and all accessories remain in the same condition you received them.
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Contact Our Customer Experience Team:
Reach out to us immediately for assistance with the exchange process via our live chatbot available on our website for real-time support. Please provide the following details to help us resolve the issue efficiently:- Your order number,
- Description of the device you received versus what you have ordered,
- Delivery date and time,
- Photos of the device, packaging, and any serial numbers or labels,
Once we receive your report, our team will review the information and guide you through the next steps, including returning the incorrect device and ensuring the correct one is dispatched promptly.
Your satisfaction is our priority, and we are committed to making this process seamless and stress-free. Please do not hesitate to contact us—we are here to support you every step of the way!