Our delivery partner will make up to three delivery attempts from the day your order is out for delivery. Before each attempt, they will contact you to confirm and schedule the delivery.
If you missed the most recent attempt and were unable to reschedule with the logistics partner at that time, please contact our Customer Experience team as soon as possible to arrange the next delivery at your convenience. We will inform our logistics partner on your behalf, and they will do their best to schedule the delivery on your preferred date and call you to confirm before making another delivery attempt.
If the package remains undelivered after three attempts, it will be returned to our warehouse. Once we receive it, our team will contact you to schedule a new delivery date that works for you.